When you manage a team of people, you can’t always ensure that they’ll get along. Given competing interests, needs, and agendas, you might even have two people who vehemently disagree. What’s your role as the boss in a situation like this? Should you get involved or leave them to solve their own problems?
A quarter-century ago, John Gabarro and John Kotter introduced a powerful new lens through which to view the manager-boss relationship: one that recognized the mutual dependence of the participants.